Jakarta, Jamkesnews - During the corona virus pandemic, BPJS Health has transferred several administrative service policies for JKN-KIS participants through BPJS Health Care Center 1500 400. This transfer is considered to have received a positive response from the community, both those who have become participants of the JKN-KIS Program, or unregistered.
“BPJS Health Care Center 1500 400 is an alternative channel for JKN-KIS participants who want to perform administrative service transactions but have problems accessing Branch Offices. We have provided a channel that can make it easy to get information and submit complaints, criticisms and suggestions about JKN-KIS by calling 1500 400 or direct interaction through BPJS Health's official social media such as Facebook, Instagram and Twitter," said the Deputy Director for Services. BPJS Kesehatan participant Arief Syaefuddin, Friday (27/03).
He stated that the number of callers served by the BPJS Kesehatan Care Center 1500-400 ranged from around 7,000 calls per day. This means that there is an average increase of around 40% compared to the number of calls prior to the policy of switching branch office services during the handling of the corona virus.
Arief said that several types of services that can be provided through BPJS Health Care Center 1500 400 in addition to information services, include handling complaints, registration of new participants from the Non-Wage Recipient and Non-Worker (PBPU/BP) segment, adding family members to PBPU/BP participants. , changes in participant data other than Contribution Assistance Recipients (PBI) which includes NIK, name, place/date of birth, domicile address, mobile phone number or e-mail address. In addition, BPJS Kesehatan Care Center 1500 400 also serves changes to the treatment class for PBPU/BP participants, services for business entities, as well as free health consultations through doctor consultation services.
“For complaints that require coordination with BPJS Health branch offices or other stakeholders , BPJS Health Care Center 1500 400 has a system that is connected to branch offices. Thus, the branch office can immediately resolve the complaint in accordance with the Standard Level Agreement (SLA) target time for the completion of the complaint," added Arief.
According to Arief, in addition to ensuring that BPJS Health Care Center 1500 400 provides excellent service to the community, his party also always urges and educates the public to prioritize self-awareness against the corona virus.
"We also do public education. There is an easy way for participants who are at home, but want to consult with a doctor. JKN-KIS participants can take advantage of the doctor's consultation service feature through BPJS Kesehatan Care Center 1500 400 by pressing number 3 after connecting," he said.
In addition to utilizing the BPJS Health Care Center 1500 400 service, other channels that can be used by JKN-KIS participants are the Mobile JKN application which provides independent services for managing the location of First Level Health Facilities (FKTP), auto-debit registration for PBPU participants, and delivery of information and services. service complaints.